U.S. State Environmental Agency

When the CIO of a U.S. state environmental agency first discovered Coda, he immediately saw its potential. He built tools that replaced spreadsheets, streamlined tasks, and gave his team new ways to work. His early solutions quickly proved their value — and other bureaus began to take notice.

But with growing interest came a new challenge: how to make these tools perform at scale, work seamlessly for multiple teams, and be easily maintained over time. He knew the vision was bigger than one person could deliver alone. That's when he turned to SimplaDocs.

From the beginning, it was clear that what the agency gained in SimplaDocs was more than a contractor; they brought in a savvy thought partner. Rather than simply refining individual documents, SimplaDocs helped them take a step back and think in systems — shifting from single-purpose tools to an interconnected, modular ecosystem that could evolve with the department's needs.

SimplaDocs was tasked with tackling an application log for environmental permits — a manual process that involved a dozen internal stakeholders and a suboptimal experience for applicants. Together, they reimagined the experience at every touchpoint, eliminating key sources of human error and bottlenecks.